QUESTION: How does the course work?
ANSWER: Very simply. The student registers and pays for the course materials with one secure online credit card payment. Checks may be mailed to us as well. Course materials (CD-ROM, videos, and hard copy material) are mailed immediately, and the student is enrolled by the time the course materials arrive. The student clicks on the course URL, enters some identifying information and follows the step-by-step instructions. When the student has finished the course, he or she emails the instructor and, if the course is successfully
passed, a certificate of Course Completion is mailed to the student.

QUESTION: May I communicate with the instructor?
ANSWER: Yes. Email links are established immediately between instructor and student. Questions are welcomed. You may also call the instructor if you like, although catching him or her "in the office" cannot be guaranteed.

QUESTION: Are there tests?
ANSWER: Yes. Both a pre- and post-course Quiz on the subject matter is offered, although the student's employer or supervisor may only request the post-test to be passed. To receive a Certificate of Course Completion, a score of 75% items correct is required.

QUESTION: If I fail the quiz, may I retake it?
ANSWER: Yes. Just notify your instructor that you wish to retake the quiz and your old score will be erased.

QUESTION: Does not seeing or meeting other students detract from my training experience?
ANSWER: Our research to date (training nursing students and other healthcare professionals) indicates that once students become familiar with how online, distance learning takes place, course satisfaction scores are very high.

QUESTION: What type of computer do I need to take the course?
ANSWER: The system requirements for using this interactive CD-ROM and web-based training program are a CD-ROM player with Windows 98 or higher, Pentium 300 MHz processor And 32 MB Ram, 4X CD-ROM drive and sound card. If you are using the video format, A video player and monitor will be needed.

QUESTION: Will I get the same quality of training that I would get if I attended this course in person?
ANSWER: Again, our research shows students master this course equally well while learning it online. Also important are three benefits:
* You may study at your own pace and take the course modules as they are convenient to you
* You will save approximately 60% of the full cost of this course by taking it online, if consider the cost of travel, hotel, food, parking, daycare and other expenses associated with traveling to take this course.
* Surveys show that combining in-class experience (the human element required for portions of our courses) with multimedia self-study and online tutorials is a growing trend and represents the "most desirable" form in which to deliver high-quality training.

QUESTION: Besides the online portion of the course, are there other things I will be required to do?
ANSWER: Yes. We strongly that you interact with a qualified instructors in your place of employment, or a friend or colleague, to complete the role-play training included in this course. Institution-based instructors are the only ones able to answer student questions regarding policy and procedures in the assessment, referral, and treatment of suicidal persons, and to assess the competency of the participant to deliver services to at-risk populations.

QUESTION: How long will it take to complete the course?
ANSWER: Approximately 8 hours. Additional in-depth material is provided, but our Certificate for Course Completion is based on 8 hours of study and practice.

QUESTION: Do I have to be a computer whiz to take this course?
ANSWER: No. You should know how to use your computer, how to save and retrieve files and how to send and receive email and navigate the Web. However, technical problems may arise with course access or your computer. Blackboard.com (our host company) provides student resources and assistance for this course, and the QPR Institute also provides technical assistance.

QUESTION: May I share the CD-ROM or videos with others who may wish to take the course.
ANSWER: You may do so only by special arrangement with the QPR Institute. Please contact us directly if you wish to select this option.

QUESTION: What if I don't think course is worth what I paid for it?
ANSWER: We guarantee your satisfaction. If you are not satisfied, we will refund your full fee upon return of the course materials provided to you.